Cancellation & Refund Policy

• Cancellation is not possible on your arrival day, still you can reschedule the cruise to some other suitable day without any additional charges.
• Confirmed booking can be changed only by receiving e-mail or phone from the customer who booked the cruise.
• Book with Confidence: If cancellation is informed 48 hours prior to the arrival, customer will be entitled to get 75% of the amount paid.
• If we cancel a booking due to natural calamities, strike or any circumstances beyond our control, bookings can be rescheduled or you are entitled for a full refund.
• Cancellation process:
• Cancellation should be intimated through e-mail.
• Cancellation of the booking by us
• In the unlikely event that we have to cancel your reservation we shall make every effort to make alternative arrangements. If we are unable to find alternative arrangements, we will refund your full payment.
• We are not liable for the charges incurred for re-arranging your travel plans.
• Rescheduling process:
• Rescheduled date should be informed 7+ days prior to check-in. Amendments possible only as per the rate and availability.
• Rescheduled booking will not be possible during weekends, holidays and peak dates.
• Rescheduled booking must occur only after 7 days of your cancelled date.
• A rescheduled booking can be done from 7th day to 365 day of original booking date.
• Rescheduling criteria will be decided by the houseboat Management only.
• Once the booking is rescheduled, it cannot be rescheduled again.